Volunteer Hub
Client Services Support - Helpline Volunteer
Organisation Details
Lighthouse Construction Charity
Sub theme: Drugs, Alcohol and Addictions, Health and Wellbeing, Mental Health
Stellify Award: This opportunity is part of 'Make a Difference'
Organisation Description: The Lighthouse Charity provides 24/7 holistic support to the UK and Ireland construction community on all aspects of emotional, physical and financial wellbeing. We offer a free and confidential helpline, live web chat service and text facility which provides a range of information, guidance and support on a huge variety of wellbeing issues.
Description of role: As a Client Services Helpline Volunteer, you will play an important role in supporting the delivery of our services. Working within a compassionate and inclusive environment, you’ll help provide high quality, person centred support to individuals seeking guidance, information, or reassurance.
This role involves:
• Supporting callers on our helpline
• Recording information accurately
• Signposting to relevant partner services
• Working collaboratively within a supportive team environment
We ideally ask for a commitment of one 4 hour shift per week, although we do appreciate that this may not always fit around everyone’s circumstances.
Training:
Initial e-learning modules are required followed by a week long virtual classroom based training session.
This is a remote volunteering position.
This role involves:
• Supporting callers on our helpline
• Recording information accurately
• Signposting to relevant partner services
• Working collaboratively within a supportive team environment
We ideally ask for a commitment of one 4 hour shift per week, although we do appreciate that this may not always fit around everyone’s circumstances.
Training:
Initial e-learning modules are required followed by a week long virtual classroom based training session.
This is a remote volunteering position.
Skills / qualities associated with the role: Administration, Customer Service
Are volunteer expenses available?: Yes
Duration of role: Ongoing / Long term
Opportunity times: Monday Morning, Monday Afternoon, Monday Evening, Tuesday Morning, Tuesday Afternoon, Tuesday Evening, Wednesday Morning, Wednesday Afternoon, Wednesday Evening, Thursday Morning, Thursday Afternoon, Thursday Evening, Friday Morning, Friday Afternoon, Friday Evening, Saturday Morning, Saturday Afternoon, Saturday Evening, Sunday Morning, Sunday Afternoon, Sunday Evening
DBS required: On
Can reasonable adjustments be made regarding additional needs?: Yes
Is this organisation part of the Sports Volunteering Scheme (SVS)?: No
Minimum hours commitment: 4 hours per week
Location: