Volunteer Hub
Advice Support Volunteer
Organisation Details
George House Trust
Sub theme: Asylum Seekers and Refugees, Disability, LGBT+, Mental Health, Older people
Stellify Award: This opportunity is part of 'Make a Difference'
Organisation Description: At George House Trust, we provide support, advice and information for people living with HIV. We are committed to ensuring that people have access to what they need to live well with HIV. We have a number of activities and services that volunteers can get involved in, such as Telephone Buddies, supporting at events, fundraising, admin support and mentoring, and many more.
Description of role: As an Advice Support Volunteer you’ll play a key role in ensuring that everyone who visits or telephones George House Trust receives a warm and professional welcome.
In this role it is especially important that all your volunteering is undertaken in compliance with our Values and Vision, Policies, Codes of Conduct (which includes adhering to strict information control practices), and Health and Safety guidelines as you will be public face of, and often a first contact at, George House Trust.
Key reception-based tasks include:
- Meeting and greeting visitors to the building;
- Answering the telephone and door intercom;
- Signposting visitors to the relevant staff member or activity within the building;
- Opening up and closing down the Reception Waiting Area and Reception Office at the beginning and end of each day;
- Taking standard details from callers and transferring calls to the relevant staff or volunteer;
- Taking standard message information and contact details and logging them or emailing them to the relevant staff or volunteer;
- Maintaining and using the Duty Adviser call log;
- Logging the names of service users who use the Reception computers;
- Supporting the team with the display of posters and flyers for events.
Key office-based tasks include:
- Supporting the work of the Services Team, including Advisers, Project Coordinators and Services Director;
- Occasionally making outgoing telephone calls;
- General office duties, including duplicating, scanning, printing, laminating, binding, etc.;
- Records management;
- Placing occasional catering, supplies and equipment orders;
- Preparing resources for distribution and information stalls;
- Small administrative development projects;
- Data entry.
In this role it is especially important that all your volunteering is undertaken in compliance with our Values and Vision, Policies, Codes of Conduct (which includes adhering to strict information control practices), and Health and Safety guidelines as you will be public face of, and often a first contact at, George House Trust.
Key reception-based tasks include:
- Meeting and greeting visitors to the building;
- Answering the telephone and door intercom;
- Signposting visitors to the relevant staff member or activity within the building;
- Opening up and closing down the Reception Waiting Area and Reception Office at the beginning and end of each day;
- Taking standard details from callers and transferring calls to the relevant staff or volunteer;
- Taking standard message information and contact details and logging them or emailing them to the relevant staff or volunteer;
- Maintaining and using the Duty Adviser call log;
- Logging the names of service users who use the Reception computers;
- Supporting the team with the display of posters and flyers for events.
Key office-based tasks include:
- Supporting the work of the Services Team, including Advisers, Project Coordinators and Services Director;
- Occasionally making outgoing telephone calls;
- General office duties, including duplicating, scanning, printing, laminating, binding, etc.;
- Records management;
- Placing occasional catering, supplies and equipment orders;
- Preparing resources for distribution and information stalls;
- Small administrative development projects;
- Data entry.
Skills / qualities associated with the role: Administration, Customer Service, Oral Communication Skills, Team Working
Are volunteer expenses available?: Yes
Duration of role: Ongoing / Long term
Opportunity times: Monday Morning, Monday Afternoon, Tuesday Morning, Tuesday Afternoon, Wednesday Morning, Wednesday Afternoon, Thursday Morning, Thursday Afternoon, Friday Morning, Friday Afternoon
DBS required: Off
Can reasonable adjustments be made regarding additional needs?: Yes
Is this organisation part of the Sports Volunteering Scheme (SVS)?: No
Minimum hours commitment: 4 hours per week
Location:
75-77 Ardwick Green North, Ardwick
Manchester
M12 6FX