Volunteer Hub
Volunteer Administrator
Organisation Details
Nightstop Greater Manchester and Cheshire
Sub theme: Homeless and Housing, Youth Work and Young People
Stellify Award: This opportunity is part of 'Make a Difference'
Description of role: Volunteer administrators/advisors will play an important role in assisting with the day to day running of the office, taking referrals for potential guests and engaging with volunteers.
Role Description:
Responsibilities may include:
- Taking referral phone calls about potential guests and recording information.
- Engaging with the referral process and speaking to guests about their stays.
- Identify outstanding housing issues and contribute towards making move-on plans.
- Responding to potential volunteers via email and phone.
- Collecting availability of hosts for the forthcoming week.
- Tracking DBS and other volunteer checks.
- Updating notes and data entry.
- Assisting with promotional events.
- Assisting with the volunteer and stakeholder newsletters.
- General administrative duties as required.
Necessary skills, attitudes and knowledge:
- A basic understanding of the issues that homeless people face, or the willingness to learn.
- An ability to relate to people on a one to one, non-judgmental basis.
- A desire to work with people with disadvantages.
- A willingness to participate in training and supervision.
- A willingness to commit at least 2 hours per week on a routine basis.
- Competent in using basic computer packages such as Microsoft Word and Excel
- Good telephone manner
Training, support and supervision:
- All volunteer administrators will receive an induction training session and have access to all Depaul training courses if appropriate.
- All volunteer administrators will be provided with regular support meetings and supervision.
Benefits to the volunteer:
- Contribute to a service that really does make a difference to people’s lives.
- Personal & professional development through training, support and ongoing evaluation.
- Appreciation events to recognise the important contribution that volunteers make.
- All out-of-pocket expenses are reimbursed.
- For those interested in working in the charity or social care sectors it can be amazing experience that will boost your CV!
Role Description:
Responsibilities may include:
- Taking referral phone calls about potential guests and recording information.
- Engaging with the referral process and speaking to guests about their stays.
- Identify outstanding housing issues and contribute towards making move-on plans.
- Responding to potential volunteers via email and phone.
- Collecting availability of hosts for the forthcoming week.
- Tracking DBS and other volunteer checks.
- Updating notes and data entry.
- Assisting with promotional events.
- Assisting with the volunteer and stakeholder newsletters.
- General administrative duties as required.
Necessary skills, attitudes and knowledge:
- A basic understanding of the issues that homeless people face, or the willingness to learn.
- An ability to relate to people on a one to one, non-judgmental basis.
- A desire to work with people with disadvantages.
- A willingness to participate in training and supervision.
- A willingness to commit at least 2 hours per week on a routine basis.
- Competent in using basic computer packages such as Microsoft Word and Excel
- Good telephone manner
Training, support and supervision:
- All volunteer administrators will receive an induction training session and have access to all Depaul training courses if appropriate.
- All volunteer administrators will be provided with regular support meetings and supervision.
Benefits to the volunteer:
- Contribute to a service that really does make a difference to people’s lives.
- Personal & professional development through training, support and ongoing evaluation.
- Appreciation events to recognise the important contribution that volunteers make.
- All out-of-pocket expenses are reimbursed.
- For those interested in working in the charity or social care sectors it can be amazing experience that will boost your CV!
Skills / qualities associated with the role: Numeracy and Finance, Creative Skills, Administration, Customer Service, Event Planning, Fundraising, IT Skills, Leadership, Marketing and PR, Oral Communication Skills, Practical Skills, Project Management, Public Speaking, Research, Team Working, Written Communication Skills
Are volunteer expenses available?: Yes
Duration of role: Ongoing / Long term
Opportunity times: Monday Morning, Monday Afternoon, Tuesday Morning, Tuesday Afternoon, Wednesday Morning, Wednesday Afternoon, Thursday Morning, Thursday Afternoon, Friday Morning, Friday Afternoon
DBS required: On
Can reasonable adjustments be made regarding additional needs?: Yes
Is this organisation part of the Sports Volunteering Scheme (SVS)?: No
Minimum hours commitment: 2
Location:
Depaul UK, Second Floor, Suite C, 1 North Parade, Parsonage Gardens
Manchester
M3 7AG