Volunteer Hub
Front Desk Volunteer
Organisation Details
LGBT Foundation - Volunteer Programme
Sub theme: Health and Wellbeing, LGBT+
Stellify Award: This opportunity is part of 'Make a Difference'
Organisation Description: LGBT Foundation are a national charity with LGBTQ+ health and wellbeing at the heart of everything we do. We celebrate and empower LGBTQ+ individuals and our diverse communities to realise their full potential, every day.
We provide services and activities that give a lifeline to those in need, offering hope and support on their journey towards achieving their aspirations.
Our vision is a world where queer liberation enables meaningful and lasting change and plays a vital part in a more equal and just society.
We recognise the diversity and strength of our communities. We create safe spaces, amplify voices and work with our partners and allies to drive positive change.
Since 1975, we’ve been transforming the lives of LGBTQ+ people across the UK. The same spirit that fuelled our beginnings still drives us today. We are committed to championing the unique voices, experiences and cultures of LGBTQ+ people across the UK.
We know that challenges still exist, but we remain optimistic about the progress we can make together, towards a fairer and more inclusive world where queer hope and joy flourish.
We provide services and activities that give a lifeline to those in need, offering hope and support on their journey towards achieving their aspirations.
Our vision is a world where queer liberation enables meaningful and lasting change and plays a vital part in a more equal and just society.
We recognise the diversity and strength of our communities. We create safe spaces, amplify voices and work with our partners and allies to drive positive change.
Since 1975, we’ve been transforming the lives of LGBTQ+ people across the UK. The same spirit that fuelled our beginnings still drives us today. We are committed to championing the unique voices, experiences and cultures of LGBTQ+ people across the UK.
We know that challenges still exist, but we remain optimistic about the progress we can make together, towards a fairer and more inclusive world where queer hope and joy flourish.
Description of role: How to apply:
Complete our application form: https://form.jotform.com/220763317176355.
If you need support completing this form or have any questions, email volunteer@lgbt.foundation.
About the Role:
Our centre welcomes staff, service users, volunteers, and community groups. We’re looking for someone
interested in being a friendly face to everyone as they arrive, helping to direct and signpost people! You will be
responsible for creating a warm and welcoming space as the first face people see when they enter our centre.
The type of people you’re likely to meet on a day-to-day basis includes service users, staff, volunteers and
contractors.
Typical duties
• Greeting staff, service users, and community groups, providing a friendly and welcoming atmosphere
• Helping to close the centre, ensuring all equipment is properly secured and facilities are left tidy
• Supporting community groups, staff and service delivery teams who are using the space
• Answering the door and directing callers to the appropriate staff member
• Recording and passing on messages to staff and service users
• Signposting people in the building to relevant services & contacting our on-call safeguarding team
when required
• Taking stock of what is available in the office
• Maintaining a tidy and comfortable space for staff, volunteers and service users.
There are opportunities to volunteer for this role on weekdays (mornings, afternoons and evenings), and some
occasional weekends. We will have a rota where you can choose specific times that suits you. Before you are
accepted to volunteer for this role, you will need to shadow a member of staff for two shifts, after which we
will determine whether you are suitable to volunteer for this role. These shifts are expected to be completed
within 6 weeks.
Skills & knowledge we ask you to have
We think this role would suit someone who has the following skills. If you’re not sure if you have these skills or
would like to chat to us about developing these skills, please still apply
• Passionate about creating a safe and welcoming environment for LGBTQ+ communities and allies
• Excellent interpersonal and communication skills. You should be confident in speaking to new people
and projecting your voice over our intercom.
• Able to multitask and be comfortable in a potentially busy environment
• Ability to learn quickly and adapt to changing situations
• Ability to communicate effectively and confidently in English. The front desk can be a busy
environment with individuals arriving for various reasons, therefore fluency in English is essential.
Benefits of volunteering with us
• Opportunity to meet and connect with members of LGBTQ+ communities and allies
• Opportunity to gain experience in a busy LGBTQ+ community centre
• Opportunity to make a positive impact in the lives of those who attend LGBT Foundation’s Centre
• Access to our volunteer social & wellbeing events
• Opportunities for training relevant to your role
Training we provide for this role
• Induction to LGBT Foundation and this role
• Safeguarding Training
• Support and guidance from experienced staff members
• Basic First Aid Training
• Basic Fire Safety
• GDPR and Confidentiality Training
• Fundamentals of Manual Handling
• Disability Matters Training
• Modern Slavery and Human Trafficking
How to apply
Complete our application form: https://form.jotform.com/220763317176355.
If you need support completing this form or have any questions, email volunteer@lgbt.foundation.
We welcome applications from individuals of all backgrounds, identities, and experiences.
We particularly welcome applicants who identify as a person of colour, disabled, and/or as trans* as they are
currently underrepresented in our volunteer team.
* Trans is an umbrella & inclusive term used to describe people whose gender identity differs in some way from
that which they were assigned at birth; including non-binary people, cross dressers and those who partially or
incompletely identify with their sex assigned at birth.
Complete our application form: https://form.jotform.com/220763317176355.
If you need support completing this form or have any questions, email volunteer@lgbt.foundation.
About the Role:
Our centre welcomes staff, service users, volunteers, and community groups. We’re looking for someone
interested in being a friendly face to everyone as they arrive, helping to direct and signpost people! You will be
responsible for creating a warm and welcoming space as the first face people see when they enter our centre.
The type of people you’re likely to meet on a day-to-day basis includes service users, staff, volunteers and
contractors.
Typical duties
• Greeting staff, service users, and community groups, providing a friendly and welcoming atmosphere
• Helping to close the centre, ensuring all equipment is properly secured and facilities are left tidy
• Supporting community groups, staff and service delivery teams who are using the space
• Answering the door and directing callers to the appropriate staff member
• Recording and passing on messages to staff and service users
• Signposting people in the building to relevant services & contacting our on-call safeguarding team
when required
• Taking stock of what is available in the office
• Maintaining a tidy and comfortable space for staff, volunteers and service users.
There are opportunities to volunteer for this role on weekdays (mornings, afternoons and evenings), and some
occasional weekends. We will have a rota where you can choose specific times that suits you. Before you are
accepted to volunteer for this role, you will need to shadow a member of staff for two shifts, after which we
will determine whether you are suitable to volunteer for this role. These shifts are expected to be completed
within 6 weeks.
Skills & knowledge we ask you to have
We think this role would suit someone who has the following skills. If you’re not sure if you have these skills or
would like to chat to us about developing these skills, please still apply
• Passionate about creating a safe and welcoming environment for LGBTQ+ communities and allies
• Excellent interpersonal and communication skills. You should be confident in speaking to new people
and projecting your voice over our intercom.
• Able to multitask and be comfortable in a potentially busy environment
• Ability to learn quickly and adapt to changing situations
• Ability to communicate effectively and confidently in English. The front desk can be a busy
environment with individuals arriving for various reasons, therefore fluency in English is essential.
Benefits of volunteering with us
• Opportunity to meet and connect with members of LGBTQ+ communities and allies
• Opportunity to gain experience in a busy LGBTQ+ community centre
• Opportunity to make a positive impact in the lives of those who attend LGBT Foundation’s Centre
• Access to our volunteer social & wellbeing events
• Opportunities for training relevant to your role
Training we provide for this role
• Induction to LGBT Foundation and this role
• Safeguarding Training
• Support and guidance from experienced staff members
• Basic First Aid Training
• Basic Fire Safety
• GDPR and Confidentiality Training
• Fundamentals of Manual Handling
• Disability Matters Training
• Modern Slavery and Human Trafficking
How to apply
Complete our application form: https://form.jotform.com/220763317176355.
If you need support completing this form or have any questions, email volunteer@lgbt.foundation.
We welcome applications from individuals of all backgrounds, identities, and experiences.
We particularly welcome applicants who identify as a person of colour, disabled, and/or as trans* as they are
currently underrepresented in our volunteer team.
* Trans is an umbrella & inclusive term used to describe people whose gender identity differs in some way from
that which they were assigned at birth; including non-binary people, cross dressers and those who partially or
incompletely identify with their sex assigned at birth.
Skills / qualities associated with the role: Administration, Customer Service, IT Skills, Oral Communication Skills, Practical Skills, Team Working
Are volunteer expenses available?: Yes
Duration of role: Ongoing / Long term
Opportunity times: Monday AM, Monday PM, Monday Evening, Tuesday AM, Tuesday PM, Tuesday Evening, Wednesday AM, Wednesday PM, Wednesday Evening, Thursday AM, Thursday PM, Thursday Evening, Friday AM, Friday PM, Friday Evening, Saturday PM
DBS required: Off
Can reasonable adjustments be made regarding additional needs?: Yes
Is this organisation part of the Sports Volunteering Scheme (SVS)?: No
Minimum hours commitment: 2 shifts per month
Location:
72 Sackville Street
Manchester
M1 3NJ