Volunteer Hub
Reception Assistant
Organisation Details
Blue Cross
Sub theme: Animals
Stellify Award: This opportunity is part of 'Make a Difference'
Organisation Description: Blue Cross has been helping sick, injured and homeless pets, and the people who love them, since 1897. We are a charity that provides specialist care, services and support for pets and people throughout their life together. The help we offer includes rehoming services, behavioural advice, support with pet bereavement and education for future generations. And we’re not afraid to speak up for pets and their people to create a better world.
Our Greater Manchester rehoming, advice and behaviour unit is based in Radcliffe. Volunteers are at the heart of everything we do, and we'd love you to join us. We aim to match volunteers with roles that suit their skills and interests and offer a variety of opportunities, from helping to transport supplies and pets in need, run our pet foodbank and charity shops, fundraising, ambassador dogs scheme, pet fostering, helping with events and more.
To search our current vacancies, please visit https://www.bluecross.org.uk/volunteer
Our Greater Manchester rehoming, advice and behaviour unit is based in Radcliffe. Volunteers are at the heart of everything we do, and we'd love you to join us. We aim to match volunteers with roles that suit their skills and interests and offer a variety of opportunities, from helping to transport supplies and pets in need, run our pet foodbank and charity shops, fundraising, ambassador dogs scheme, pet fostering, helping with events and more.
To search our current vacancies, please visit https://www.bluecross.org.uk/volunteer
Description of role: We are looking for someone who’s great with people to support our centre with a variety of tasks. This will include meeting and greeting customers to our site, as well as helping out with administrative tasks and using our IT systems to support the rehoming of our pets. This role does not involve direct contact with our pets, but our Volunteer Reception Assistants provide vital support to our team so we can ultimately rehome more pets. If you enjoy meeting people and have some experience in a customer care or reception role, we’d love to hear from you.
Why we want you:
We aim to give our customers a great experience every time they visit, call or email us and we need someone who can help us achieve this at our busiest times. Our rehoming centre in Radcliffe often needs some support with administrative tasks so our busy animal care teams can prioritise spending more time caring for the pets in our care.
What you will be doing:
- Meeting and greeting visitors
- Administrative tasks such as data input, photocopying, scanning, printing, filing
- Helping customers with enquiries and assisting them with paperwork
- Answering emails
- Speaking to customers on the phone
- Cash handling
- Helping to keep the reception are tidy and well-stocked
- The skills you need
- Excellent customer care skills and a friendly manner
- Able to use IT and learn new systems
- Experience of an office or customer care environment is preferred
- Ability to work in a team and independently
- Willingness to learn and follow Blue Cross procedures and maintain confidentiality
What's in it for you:
- You’ll gain a variety of experience for your CV
- You’ll learn new skills such as customer service, communication and team working
- You’ll meet new people and get involved with your local community
- We’ll provide you with all the training you need, including our GUEST customer service training
- You’ll be helping more pets in need
Why we want you:
We aim to give our customers a great experience every time they visit, call or email us and we need someone who can help us achieve this at our busiest times. Our rehoming centre in Radcliffe often needs some support with administrative tasks so our busy animal care teams can prioritise spending more time caring for the pets in our care.
What you will be doing:
- Meeting and greeting visitors
- Administrative tasks such as data input, photocopying, scanning, printing, filing
- Helping customers with enquiries and assisting them with paperwork
- Answering emails
- Speaking to customers on the phone
- Cash handling
- Helping to keep the reception are tidy and well-stocked
- The skills you need
- Excellent customer care skills and a friendly manner
- Able to use IT and learn new systems
- Experience of an office or customer care environment is preferred
- Ability to work in a team and independently
- Willingness to learn and follow Blue Cross procedures and maintain confidentiality
What's in it for you:
- You’ll gain a variety of experience for your CV
- You’ll learn new skills such as customer service, communication and team working
- You’ll meet new people and get involved with your local community
- We’ll provide you with all the training you need, including our GUEST customer service training
- You’ll be helping more pets in need
Skills / qualities associated with the role: Numeracy and Finance, Administration, Customer Service, IT Skills, Oral Communication Skills, Team Working, Written Communication Skills
Are volunteer expenses available?: Yes
Duration of role: Ongoing / Long term
Opportunity times: Monday AM, Monday PM, Tuesday AM, Tuesday PM, Wednesday AM, Wednesday PM, Thursday AM, Thursday PM, Friday AM, Friday PM, Saturday AM, Saturday PM, Sunday AM, Sunday PM
DBS required: Off
Can reasonable adjustments be made regarding additional needs?: Yes
Is this organisation part of the Sports Volunteering Scheme (SVS)?: No
Minimum hours commitment: 2
Location:
48 Blackburn Street
Radcliffe, Greater Manchester
M26 1NQ