Volunteer Hub
Reception Volunteer
Organisation Details
Mustard Tree
Activity type: Administration, Advice, Information and Support, Asylum Seekers and Refugees, Community Work, Counselling and Listening, Homeless and Housing, IT
Stellify Award: This opportunity is part of 'Make a Difference'
Organisation Description: Mustard Tree combats poverty and prevents homelessness across Greater Manchester.
We create opportunities for people to help themselves through providing practical support, life skills, and connections into work.
We provide crisis-support - helping people with access to food, furniture and clothing - as well as one-to-one support and training to help people build themselves back up.
Each month we see 10,000 visits, and help from volunteers is essential for us to run our services and support our community.
As a volunteer, you'll be helping across our front-line services, chatting with Greater Manchester residents helping solve practical problems.
If you can volunteer an hour a week for 10 weeks we'd love to hear from you - whether that's helping with enquiries over the phone with our Helpdesk team, assisting with our clubs and classes, including our ESOL (English language) or Computer Confidence classes, or helping people with CVs and applications in our Job Club.
We create opportunities for people to help themselves through providing practical support, life skills, and connections into work.
We provide crisis-support - helping people with access to food, furniture and clothing - as well as one-to-one support and training to help people build themselves back up.
Each month we see 10,000 visits, and help from volunteers is essential for us to run our services and support our community.
As a volunteer, you'll be helping across our front-line services, chatting with Greater Manchester residents helping solve practical problems.
If you can volunteer an hour a week for 10 weeks we'd love to hear from you - whether that's helping with enquiries over the phone with our Helpdesk team, assisting with our clubs and classes, including our ESOL (English language) or Computer Confidence classes, or helping people with CVs and applications in our Job Club.
Description of role: Can you Help Mustard Tree’s Support Team greet our community, register clients, and meet need, whilst providing a world class welcome?
Mustard Tree’s Reception area is our Support space; we register new clients to access our services, triage and meet need as people enter, solving problems, answering questions and providing tangible help, all while welcoming our community into our space with warmth, patience and dignity.
Each month, Mustard Tree registers over 550 new people, sees over 450 support appointments and donates hundreds of items through our Hardship programme. All the while, we have a daily footfall of over 400 people.
As a Reception Support Volunteer, your role would involve:
Being a friendly, supportive, welcoming face for clients and our community throughout their time at MT, greeting people as they come in.
Helping our Support Staff in their interactions with clients with complex needs.
Assisting with support administration and the registration process, including FAQs and signposting to additional services.
Supporting with stock and donations in our Reception area.
Helping clients sign in for classes and courses, handing out (and collecting) lanyards.
Supporting the development of our Freedom Trainees.
Timings:
9:00am until 2:30pm, Monday, Tuesday, Thursday and Saturday (with free lovely lunch – freshly prepared by our kitchen Trainees – included), based at our Ancoats Hub.
We would ask for a commitment of at least one day a week, for a minimum of 10 weeks, if possible.
Mustard Tree’s Reception area is our Support space; we register new clients to access our services, triage and meet need as people enter, solving problems, answering questions and providing tangible help, all while welcoming our community into our space with warmth, patience and dignity.
Each month, Mustard Tree registers over 550 new people, sees over 450 support appointments and donates hundreds of items through our Hardship programme. All the while, we have a daily footfall of over 400 people.
As a Reception Support Volunteer, your role would involve:
Being a friendly, supportive, welcoming face for clients and our community throughout their time at MT, greeting people as they come in.
Helping our Support Staff in their interactions with clients with complex needs.
Assisting with support administration and the registration process, including FAQs and signposting to additional services.
Supporting with stock and donations in our Reception area.
Helping clients sign in for classes and courses, handing out (and collecting) lanyards.
Supporting the development of our Freedom Trainees.
Timings:
9:00am until 2:30pm, Monday, Tuesday, Thursday and Saturday (with free lovely lunch – freshly prepared by our kitchen Trainees – included), based at our Ancoats Hub.
We would ask for a commitment of at least one day a week, for a minimum of 10 weeks, if possible.
Skills / qualities associated with the role: Administration, Customer Service, IT Skills, Oral Communication Skills, Team Working
Are volunteer expenses available?: Yes
Duration of role: Ongoing / Long term
Opportunity times: Monday AM, Monday PM, Tuesday AM, Tuesday PM, Thursday AM, Thursday PM, Saturday AM, Saturday PM
DBS required: On
Can reasonable adjustments be made regarding additional needs?: Yes
Is this organisation part of the Sports Volunteering Scheme (SVS)?: No
Minimum hours commitment: 5
Location:
110 Oldham Road, Ancoats
Manchester
M4 6AG