Volunteer Hub
Support Chat Moderator
Organisation Details
The Mix
Sub theme: Children, Mental Health, Youth Work and Young People
Stellify Award: This opportunity is part of 'Make a Difference'
Organisation Description: The Mix is here to help under 25s get to grips with any challenge they face – from mental health to money, from homelessness to finding a job, from break-ups to drugs. Anywhere and anytime; online, over the phone or via social media.
We are a multi-channelled service, which means young people can contact us via phone, chat, or email. This is through our Helpline, and Online Community. We also offer a brief intervention counselling service.
We are a multi-channelled service, which means young people can contact us via phone, chat, or email. This is through our Helpline, and Online Community. We also offer a brief intervention counselling service.
Description of role: Want to be part of an online community and make a difference?
Do you like talking to people online?
Are you the peace keeper in your friendship group?
If all of the above are true then you might have the right skills to become a Support Chat Moderator at The Mix. See below for more information.
As a Support Chat Moderator, you’ll oversee and contribute to live chat sessions on The Mix; working to make sure that chat members feel welcome, at ease and included. You’ll encourage and facilitate peer support; offering empathy, information and support to chat members as and when needed. You’ll also deal with inappropriate conversations and diffuse any conflict in the room.
If you’re enthusiastic about online communities, interested in developing your helping and listening skills and can see the benefits of chatrooms for peer support this could be the opportunity for you.
What we are looking for:
To be 18-25
To be non-judgemental, diplomatic and have a good sense of humour
Basic computer skills (particularly typing) and the ability to access the internet on a regular basis
A strong interest in online communication
A good grasp of the English language
Do you like talking to people online?
Are you the peace keeper in your friendship group?
If all of the above are true then you might have the right skills to become a Support Chat Moderator at The Mix. See below for more information.
As a Support Chat Moderator, you’ll oversee and contribute to live chat sessions on The Mix; working to make sure that chat members feel welcome, at ease and included. You’ll encourage and facilitate peer support; offering empathy, information and support to chat members as and when needed. You’ll also deal with inappropriate conversations and diffuse any conflict in the room.
If you’re enthusiastic about online communities, interested in developing your helping and listening skills and can see the benefits of chatrooms for peer support this could be the opportunity for you.
What we are looking for:
To be 18-25
To be non-judgemental, diplomatic and have a good sense of humour
Basic computer skills (particularly typing) and the ability to access the internet on a regular basis
A strong interest in online communication
A good grasp of the English language
Skills / qualities associated with the role: Team Working, Written Communication Skills
Are volunteer expenses available?: No
Duration of role: Ongoing / Long term
Opportunity times: Tuesday PM, Tuesday Evening, Wednesday PM, Wednesday Evening, Thursday PM, Thursday Evening, Sunday PM, Sunday Evening
DBS required: On
Can reasonable adjustments be made regarding additional needs?: Yes
Is this organisation part of the Sports Volunteering Scheme (SVS)?: No
Minimum hours commitment: 2 hours per week
Location:
209 City Road
London
EC1V 1JT