Volunteer Hub
Ukrainian Drop-in Support Volunteer
Organisation Details
Europia
Sub theme: Human and Civil Rights, Legal and Justice
Stellify Award: This opportunity is part of 'Make a Difference'
Description of role: Europia is seeking a dedicated Ukrainian-speaking volunteer to support displaced Ukrainians during our weekly drop-in sessions, held every Monday from 2 to 6 pm at Manchester Central Library. These sessions provide essential assistance as clients transition to electronic documentation under a Home Office grant.
Role Responsibilities:
- Greet and meet with Ukrainian clients attending the drop-in sessions
- Record client details and identify any issues they may have
- Verify if clients have UKVI accounts and assist in setting up accounts if needed
- Support clients in linking their e-visas and generating share codes
- Provide guidance on navigating UK government resources (gov.uk) for official information
Ideal Candidate Profile:
- Fluent in both Ukrainian and English, with confidence in reading and interpreting official government information
- Strong digital literacy skills, comfortable guiding clients through online processes
- Friendly, approachable, and compassionate towards individuals experiencing resettlement challenges
Training Provided: Full training will be provided to ensure you are fully prepared to support clients effectively.
This is an excellent opportunity to make a meaningful difference in the lives of displaced Ukrainians and to gain hands-on experience in community support and immigration assistance.
If you're interested and available to help on Mondays from 2 to 6 pm, please get in touch with us to learn more about how you can support our work!
Role Responsibilities:
- Greet and meet with Ukrainian clients attending the drop-in sessions
- Record client details and identify any issues they may have
- Verify if clients have UKVI accounts and assist in setting up accounts if needed
- Support clients in linking their e-visas and generating share codes
- Provide guidance on navigating UK government resources (gov.uk) for official information
Ideal Candidate Profile:
- Fluent in both Ukrainian and English, with confidence in reading and interpreting official government information
- Strong digital literacy skills, comfortable guiding clients through online processes
- Friendly, approachable, and compassionate towards individuals experiencing resettlement challenges
Training Provided: Full training will be provided to ensure you are fully prepared to support clients effectively.
This is an excellent opportunity to make a meaningful difference in the lives of displaced Ukrainians and to gain hands-on experience in community support and immigration assistance.
If you're interested and available to help on Mondays from 2 to 6 pm, please get in touch with us to learn more about how you can support our work!
Skills / qualities associated with the role: Administration, Customer Service, Oral Communication Skills, Team Working
Are volunteer expenses available?: Yes
Duration of role: Ongoing / Long term
Opportunity times: Monday PM, Monday Evening
DBS required: On
Can reasonable adjustments be made regarding additional needs?: Yes
Minimum hours commitment: 4 hours per week
Location:
Manchester Central Library, St Peter’s Square
Manchester
M1 5AN