Volunteer Hub
Ukrainian Drop-in Support Volunteer
Organisation Details
Europia
Sub theme: Human and Civil Rights, Legal and Justice
Stellify Award: This opportunity is part of 'Make a Difference'
Organisation Description: Welcome to Europia
Europia is a community development organisation established in 2008. Our friendly multi-lingual team are committed to supporting and empowering Eastern European nationals in Greater Manchester. We also work with regional and national partners and in doing this, we have national recognition.
Through our practical community and well-being projects, advice and legal sessions, we aim to support people across the ten boroughs of Greater Manchester to feel at home; connect them with their local communities; and give them the knowledge and skills they need to make their hopes and dreams a reality.
Europia is a community development organisation established in 2008. Our friendly multi-lingual team are committed to supporting and empowering Eastern European nationals in Greater Manchester. We also work with regional and national partners and in doing this, we have national recognition.
Through our practical community and well-being projects, advice and legal sessions, we aim to support people across the ten boroughs of Greater Manchester to feel at home; connect them with their local communities; and give them the knowledge and skills they need to make their hopes and dreams a reality.
Description of role: Europia is seeking a dedicated Ukrainian-speaking volunteer to support displaced Ukrainians during our weekly drop-in sessions, held every Monday from 2 to 6 pm at Manchester Central Library. These sessions provide essential assistance as clients transition to electronic documentation under a Home Office grant.
Role Responsibilities:
- Greet and meet with Ukrainian clients attending the drop-in sessions
- Record client details and identify any issues they may have
- Verify if clients have UKVI accounts and assist in setting up accounts if needed
- Support clients in linking their e-visas and generating share codes
- Provide guidance on navigating UK government resources (gov.uk) for official information
Ideal Candidate Profile:
- Fluent in both Ukrainian and English, with confidence in reading and interpreting official government information
- Strong digital literacy skills, comfortable guiding clients through online processes
- Friendly, approachable, and compassionate towards individuals experiencing resettlement challenges
Training Provided: Full training will be provided to ensure you are fully prepared to support clients effectively.
This is an excellent opportunity to make a meaningful difference in the lives of displaced Ukrainians and to gain hands-on experience in community support and immigration assistance.
If you're interested and available to help on Mondays from 2 to 6 pm, please get in touch with us to learn more about how you can support our work!
Role Responsibilities:
- Greet and meet with Ukrainian clients attending the drop-in sessions
- Record client details and identify any issues they may have
- Verify if clients have UKVI accounts and assist in setting up accounts if needed
- Support clients in linking their e-visas and generating share codes
- Provide guidance on navigating UK government resources (gov.uk) for official information
Ideal Candidate Profile:
- Fluent in both Ukrainian and English, with confidence in reading and interpreting official government information
- Strong digital literacy skills, comfortable guiding clients through online processes
- Friendly, approachable, and compassionate towards individuals experiencing resettlement challenges
Training Provided: Full training will be provided to ensure you are fully prepared to support clients effectively.
This is an excellent opportunity to make a meaningful difference in the lives of displaced Ukrainians and to gain hands-on experience in community support and immigration assistance.
If you're interested and available to help on Mondays from 2 to 6 pm, please get in touch with us to learn more about how you can support our work!
Skills / qualities associated with the role: Administration, Customer Service, Oral Communication Skills, Team Working
Are volunteer expenses available?: Yes
Duration of role: Ongoing / Long term
Opportunity times: Monday PM, Monday Evening
DBS required: On
Can reasonable adjustments be made regarding additional needs?: Yes
Is this organisation part of the Sports Volunteering Scheme (SVS)?: No
Minimum hours commitment: 4 hours per week
Location:
Manchester Central Library, St Peter’s Square
Manchester
M1 5AN