Volunteer Hub
Patient and Public Panel Member
Organisation Details
North West Ambulance Service NHS Trust
Activity type: Administration, Advice, Information and Support, Campaigning and Lobbying, Culture, Disability , First Aid, Marketing, PR and Media, Race and Ethnicity, Trusteeship and Committee Work , Youth Work and Young People
Stellify Award: This opportunity is part of 'Make a Difference'
Organisation Description: North West Ambulance Service NHS Trust
Description of role: We established a Patient and Public Panel to give members of the public a voice and the chance to have their views acted upon. The panel is made up of representatives from local communities, interest groups, the voluntary sector and partner organisations, and offers meaningful opportunities to influence improvements in our emergency, patient transport and 111 services.
Our Patient and Public Panel (PPP) is made up of representatives over the age of 16 from all backgrounds, beliefs, cultures and circumstances across local communities to influence improvements in our emergency, patient transport and 111 services. We have three different levels of involvement, so our PPP is flexible and suitable for all to get involved in a way that suits them best. We have over 200 members signed up to our PPP, with 50 members signed up aged 16-24 across all three levels to help improve their local ambulance service by sharing their feedback with us.
Varying levels of participation enable people to get involved in a way that suits them best, depending on the amount of time and level of interest they have. It can even be done virtually!
There are three levels of panel participation:
Consult:
What does it involve?
Responding to surveys, giving feedback on strategies, initiatives and publications and providing thoughts on events and campaigns on an occasional basis, often virtually.
Who is it for?
Those able to participate at a time to suit them and for short periods of time and those who are not able or keen to travel. May also suit people who can represent different patient perspectives when providing feedback, as well as those who have the ability to look beyond their own personal experience and who have open and enquiring minds to understand and accept different viewpoints.
Co-produce:
What does it involve?
Contributing to meetings or discussion groups by providing opinions, experience and expectations to help inform improvements and review how services are planned and provided.
Who is it for?
Those able to participate for designated periods of time on a task and finish basis. May also suit people who have service user experience and a desire to help improve services with the ability to keep the patient perspective at the forefront.
Influence:
What does it involve?
Taking an ongoing, active role in high-level meetings and committees usually held online and sometimes at headquarters in Bolton, to enhance decision making and discussions.
Who is it for?
Those able to participate in specific meetings on a regular basis to provide their ideas, suggestions and insight as a patient or member of the public on the business discussed by that meeting. Best suited to people who are able to commit time and have some experience in attending meetings or speaking in front of large groups of people and are willing to undertake relevant reading beforehand.
Alongside this, we deliver online training courses to our members on life saving skills, CPR demonstrations, safeguarding training you can get involved in as a thank you for being part of our PPP.
If you would like to become a member, you can become a member by completing our sign-up form over on our website (nwas.nhs.uk/panel) in as little of five minutes by completing our online form.
If you would like to know more about the higher levels of involvement, please visit our website or contact patient.panel@nwas.nhs.uk for more information.
Our Patient and Public Panel (PPP) is made up of representatives over the age of 16 from all backgrounds, beliefs, cultures and circumstances across local communities to influence improvements in our emergency, patient transport and 111 services. We have three different levels of involvement, so our PPP is flexible and suitable for all to get involved in a way that suits them best. We have over 200 members signed up to our PPP, with 50 members signed up aged 16-24 across all three levels to help improve their local ambulance service by sharing their feedback with us.
Varying levels of participation enable people to get involved in a way that suits them best, depending on the amount of time and level of interest they have. It can even be done virtually!
There are three levels of panel participation:
Consult:
What does it involve?
Responding to surveys, giving feedback on strategies, initiatives and publications and providing thoughts on events and campaigns on an occasional basis, often virtually.
Who is it for?
Those able to participate at a time to suit them and for short periods of time and those who are not able or keen to travel. May also suit people who can represent different patient perspectives when providing feedback, as well as those who have the ability to look beyond their own personal experience and who have open and enquiring minds to understand and accept different viewpoints.
Co-produce:
What does it involve?
Contributing to meetings or discussion groups by providing opinions, experience and expectations to help inform improvements and review how services are planned and provided.
Who is it for?
Those able to participate for designated periods of time on a task and finish basis. May also suit people who have service user experience and a desire to help improve services with the ability to keep the patient perspective at the forefront.
Influence:
What does it involve?
Taking an ongoing, active role in high-level meetings and committees usually held online and sometimes at headquarters in Bolton, to enhance decision making and discussions.
Who is it for?
Those able to participate in specific meetings on a regular basis to provide their ideas, suggestions and insight as a patient or member of the public on the business discussed by that meeting. Best suited to people who are able to commit time and have some experience in attending meetings or speaking in front of large groups of people and are willing to undertake relevant reading beforehand.
Alongside this, we deliver online training courses to our members on life saving skills, CPR demonstrations, safeguarding training you can get involved in as a thank you for being part of our PPP.
If you would like to become a member, you can become a member by completing our sign-up form over on our website (nwas.nhs.uk/panel) in as little of five minutes by completing our online form.
If you would like to know more about the higher levels of involvement, please visit our website or contact patient.panel@nwas.nhs.uk for more information.
Skills / qualities associated with the role: IT Skills
Are volunteer expenses available?: Yes
Duration of role: Ongoing / Long term
Opportunity times: Monday AM, Monday PM, Monday Evening, Tuesday AM, Tuesday PM, Tuesday Evening, Wednesday AM, Wednesday PM, Wednesday Evening, Thursday AM, Thursday PM, Thursday Evening, Friday AM, Friday PM, Friday Evening, Saturday AM, Saturday PM, Saturday Evening, Sunday AM, Sunday PM, Sunday Evening
DBS required: Off
Can reasonable adjustments be made regarding additional needs?: Yes
Is this organisation part of the Sports Volunteering Scheme (SVS)?: No
Minimum hours commitment: No minimum hours - flexible volunteering
Location:
Ladybridge Hall
Bolton
BL1 5DD