Volunteer Hub
Volunteer Advice Worker
Organisation Details
Centrepoint Volunteering
Activity type: Counselling and Listening, Homeless and Housing, Mental Health, Youth Work and Young People
Stellify Award: This opportunity is part of 'Make a Difference'
Organisation Description: The UK's largest youth homelessness provider
Description of role: Centrepoint Helpline is a national helpline which provides information and advice to under 25s who are homeless or at risk of homeless. They respond to both calls, emails and webchats from young people.
Find out what it takes and more about the Centrepoint Helpline in this video
https://www.youtube.com/watch?v=qFVJKMHOeJI
Role Requirements:
• Respond to incoming calls and emails and webchats, listen and understand the young person’s circumstances and provide information and advice to assist them.
• Excellent IT skills, with proficiency in Microsoft Office and a commitment to learn new IT programmes
• Follow up with other organisations to secure the best possible outcomes for young people
• Record all details of contact on our database
• Good understanding of accessing housing support and accommodation, and housing law
• Experience of working/volunteering in a helpline role
• A commitment to demonstrating Centrepoint’s values; Humility, Focused, Entrepreneurial, Integrity, Energy and Accountable
• Able to work from home in a quiet confidential environment with access to own IT equipment
• Ability to travel to Centrepoint’s Manchester office
Support for Volunteers:
• Structured induction and training
• Ongoing support and supervision from the volunteering team
• Ongoing support and supervision from your supervisor
• Access to further training
• Travel and other reasonable expenses reimbursed
Find out what it takes and more about the Centrepoint Helpline in this video
https://www.youtube.com/watch?v=qFVJKMHOeJI
Role Requirements:
• Respond to incoming calls and emails and webchats, listen and understand the young person’s circumstances and provide information and advice to assist them.
• Excellent IT skills, with proficiency in Microsoft Office and a commitment to learn new IT programmes
• Follow up with other organisations to secure the best possible outcomes for young people
• Record all details of contact on our database
• Good understanding of accessing housing support and accommodation, and housing law
• Experience of working/volunteering in a helpline role
• A commitment to demonstrating Centrepoint’s values; Humility, Focused, Entrepreneurial, Integrity, Energy and Accountable
• Able to work from home in a quiet confidential environment with access to own IT equipment
• Ability to travel to Centrepoint’s Manchester office
Support for Volunteers:
• Structured induction and training
• Ongoing support and supervision from the volunteering team
• Ongoing support and supervision from your supervisor
• Access to further training
• Travel and other reasonable expenses reimbursed
Skills / qualities associated with the role: Administration, Customer Service, IT Skills, Oral Communication Skills, Written Communication Skills
Are volunteer expenses available?: Yes
Duration of role: Ongoing / Long term
Opportunity times: Monday AM, Monday PM, Tuesday AM, Tuesday PM, Wednesday AM, Wednesday PM, Thursday AM, Thursday PM, Friday AM, Friday PM
DBS required: On
Can reasonable adjustments be made regarding additional needs?: Yes
Is this organisation part of the Sports Volunteering Scheme (SVS)?: No
Minimum hours commitment: 4 hours per week
Location:
1 North Parade
Manchester
M3 2NH