Volunteer Hub

Shout Volunteer

Organisation Details

Shout 85258

Activity type: Advice, Information and Support, Children, Counselling and Listening, Health and Wellbeing, Mental Health
Stellify Award: This opportunity is part of 'Make a Difference'
Organisation Description: Mental Health Support Text line
Description of role: At Shout 85258, our trained Shout Volunteers are those invaluable people who chat to those in distress at any time of the day from the comfort of their own home thanks to the remote nature of the opportunity. Using a conversation model and skills in assessing, managing and navigating risk and safeguarding concerns, they provide a space for people to be heard and understood. This can help people get from a hot moment to a cool calm.

This is a challenging kind of work so being a Shout Volunteer isn’t for everyone. You need to:

Be over 18.

Be resilient and mentally robust to help people in distress.

Commit to 25 hours of online training and then fulfil 200 total hours of volunteering.

Have empathy and be able to be objective.

Put your own personal views to one side to help the texter.

Have a secure web connection, laptop/computer and access to a quiet place.

Only volunteer from the UK or New Zealand and have a phone number for one of these countries.

Provide 2 referees and consent to undergo a background check.



If you feel you meet all the things we require then from this role you will:

Have an impact on people’s lives and make a difference.

Receive 25 hours of free training, gaining communication, active listening, and problem solving skills that are valued by employers and learning institutions.

Be part of a pioneering team and a supportive community.

‘Meet’ new people - our volunteers are a sociable bunch who offer each other plenty of support on the platform.

Volunteer the way you want – from home, in the office or with a group of friends or family.

Work with Coaches and Clinical Supervisors who will support you on and off our platform where you'll take your shifts.
Skills / qualities associated with the role: Customer Service, Team Working, Written Communication Skills
Are volunteer expenses available?: No
Duration of role: Ongoing / Long term
Opportunity times: Monday AM, Monday PM, Monday Evening, Tuesday AM, Tuesday PM, Tuesday Evening, Wednesday AM, Wednesday PM, Wednesday Evening, Thursday AM, Thursday PM, Thursday Evening, Friday AM, Friday PM, Friday Evening, Saturday AM, Saturday PM, Saturday Evening, Sunday AM, Sunday PM, Sunday Evening
DBS required: On
Can reasonable adjustments be made regarding additional needs?: Yes
Is this organisation part of the Sports Volunteering Scheme (SVS)?: No
Minimum hours commitment: 2 - 4 hours per week, 200 hours in total
Location:
21 Whitefriars Street
London
EC4Y 8JJ