Volunteer Hub
Rehoming and Fostering Admissions Support Volunteer
Organisation Details
Blue Cross
Activity type: Administration, Animals
Sub theme: Animals
Stellify Award: This opportunity is part of 'Make a Difference'
Organisation Description: Blue Cross has been helping sick, injured and homeless pets, and the people who love them, since 1897. We are a charity that provides specialist care, services and support for pets and people throughout their life together. The help we offer includes rehoming services, behavioural advice, support with pet bereavement and education for future generations. And we’re not afraid to speak up for pets and their people to create a better world.
Our Greater Manchester rehoming, advice and behaviour unit is based in Radcliffe. Volunteers are at the heart of everything we do, and we'd love you to join us. We aim to match volunteers with roles that suit their skills and interests and offer a variety of opportunities, from helping to transport supplies and pets in need, run our pet foodbank and charity shops, fundraising, ambassador dogs scheme, pet fostering, helping with events and more.
To search our current vacancies, please visit https://www.bluecross.org.uk/volunteer
Our Greater Manchester rehoming, advice and behaviour unit is based in Radcliffe. Volunteers are at the heart of everything we do, and we'd love you to join us. We aim to match volunteers with roles that suit their skills and interests and offer a variety of opportunities, from helping to transport supplies and pets in need, run our pet foodbank and charity shops, fundraising, ambassador dogs scheme, pet fostering, helping with events and more.
To search our current vacancies, please visit https://www.bluecross.org.uk/volunteer
Description of role: We’re searching for people that can support our Admissions Coordinators with managing the people needing our help and bringing the pets into our care. This might be through initial communication with people in need of our help through emails or phone calls, taking down notes about pets before they come into our care or helping admit pets into our services before they can go to their new homes.
Role Overview
As an Admissions Support Volunteer, you’ll work directly with our Admissions Coordinators to help manage the intake of pets in need. From communicating with owners to assisting with appointments and admin tasks, you’ll be part of a team making a real impact.
What You’ll Be Doing
- Responding to emails and making calls to pet owners
- Gathering pet histories and arranging admissions appointments
- Helping direct pets and owners to the most suitable care service
- Supporting admissions appointments at the centre
- Handling admin tasks like data input, printing, and filing
Skills You’ll Bring
- Strong verbal and written communication
- Excellent customer service in a fast-paced, emotional setting
- Good questioning and information-gathering skills
- Willingness to learn and follow Blue Cross procedures
What You’ll Gain
- Direct involvement in helping pets find safety and care
- Experience in pet welfare and rescue operations
- Flexible volunteering to suit your schedule
- Enhanced CV and transferable skills in communication and service
- A supportive team of like-minded animal lovers
Role Overview
As an Admissions Support Volunteer, you’ll work directly with our Admissions Coordinators to help manage the intake of pets in need. From communicating with owners to assisting with appointments and admin tasks, you’ll be part of a team making a real impact.
What You’ll Be Doing
- Responding to emails and making calls to pet owners
- Gathering pet histories and arranging admissions appointments
- Helping direct pets and owners to the most suitable care service
- Supporting admissions appointments at the centre
- Handling admin tasks like data input, printing, and filing
Skills You’ll Bring
- Strong verbal and written communication
- Excellent customer service in a fast-paced, emotional setting
- Good questioning and information-gathering skills
- Willingness to learn and follow Blue Cross procedures
What You’ll Gain
- Direct involvement in helping pets find safety and care
- Experience in pet welfare and rescue operations
- Flexible volunteering to suit your schedule
- Enhanced CV and transferable skills in communication and service
- A supportive team of like-minded animal lovers
Skills / qualities associated with the role: Administration, Customer Service, IT Skills, Oral Communication Skills, Team Working, Written Communication Skills
Are volunteer expenses available?: Yes
Duration of role: Ongoing / Long term
Opportunity times: Monday AM, Monday PM, Tuesday AM, Tuesday PM, Wednesday AM, Wednesday PM, Thursday AM, Thursday PM, Friday AM, Friday PM, Saturday AM, Saturday PM, Sunday AM, Sunday PM
DBS required: Off
Can reasonable adjustments be made regarding additional needs?: Yes
Is this organisation part of the Sports Volunteering Scheme (SVS)?: No
Minimum hours commitment: 2
Location:
48 Blackburn Street
Radcliffe, Greater Manchester
M26 1NQ