Volunteer Hub
Volunteer Warehouse Customer Assistant (FARESHARE PLUS)
Organisation Details
EMERGE 3Rs
Activity type: Advice, Information and Support, Caring, Catering, Community Work, Environment and Gardening, Health and Wellbeing, Homeless and Housing, Older People, Practical Work and DIY
Stellify Award: This opportunity is part of 'Make a Difference'
Organisation Description: EMERGE 3Rs is a registered charity with a trading arm social enterprise EMERGE Recycling. Our core values are to promote the idea and practice of the real ‘3Rs’ of waste reduction, reuse and recycling and the wider concepts of community inclusion and improving local social, economic and environmental conditions.
We run FareShare Greater Manchester in partnership with the national charity; as a sub-regional hub, we receive surplus in-date food from the food industry and redistribute it to charities on the front line of alleviating poverty in Greater Manchester.
In Our ‘Touch Wood’ workshop we use reclaimed timber to make garden furniture and other household bespoke items.
We run FareShare Greater Manchester in partnership with the national charity; as a sub-regional hub, we receive surplus in-date food from the food industry and redistribute it to charities on the front line of alleviating poverty in Greater Manchester.
In Our ‘Touch Wood’ workshop we use reclaimed timber to make garden furniture and other household bespoke items.
Description of role: We have opportunities within our FareShare Plus surplus food redistribution warehouse team to assist the frontline charities, food banks and community initiatives that we support in filling their food orders.
This role is vital to the work of FareShare; ensuring that the food delivered to our warehouse is correctly sorted, labelled and organised into the orders placed by our charities and community groups.
The role is perfect for someone who is looking for a practical activity that includes interacting with members of the public; someone looking to gain employment experience in the food industry, warehousing and customer service, or someone just wanting to help others and tackle food waste.
WHAT WILL I BE DOING?
Assisting the charities and community initiatives we support with picking and packing their food order collections.
Ensuring food quality and safety by checking ‘use by’ and ‘best before’ dates.
Sorting and unpacking deliveries, categorising and recording food quantities.
Maintaining high standards of health and safety and food hygiene on our base.
Helping with other tasks identified by warehouse staff.
WHAT YOU CAN EXPECT FROM THE VOLUNTEER ROLE
· A variety of valuable transferable skills and experience to enhance your CV.
· Experience of working in a team.
· A reference after 2 months.
· Knowledge of the importance and benefits of addressing food surplus and recycling.
· Reimbursement of out-of-pocket expenses for travel and lunch, upon completion of a 4 hour shift.
TRAINING
This will be given at the induction part of the first ‘Taster’ session, as well as continuous on-the-job training, and e-learning.
For volunteers who have basic IT skills and attention to detail, there is opportunity for progression in the role to become involved in our admin processes. Volunteers also receive training on the use of our food database, which we use to process orders, take card payments and prepare bills.
OUR REQUIREMENTS
· Availability to commit to an agreed session/day.
· Good verbal communication skills, to assist customers and provide the best customer service.
· Reading and numeracy skills.
· Ability to work well as part of a team and complete tasks independently according to instruction.
· A positive, friendly and enthusiastic attitude towards working with diverse communities.
· Physical fitness, in order to be able to carry out tasks, including lifting and loading.
· Adaptability – managing surplus food can be unpredictable, so day-to-day tasks can vary.
You will be required to complete introductory 'taster' sessions before you are confirmed in the role.
GETTING TO US
We are just a 15 minute bus ride from Manchester Piccadilly, with our brand new base, Maynard House, located on New Smithfield Market, which is only a few yards off a main route into the city: Ashton Old Road.
The market site can be easily reached by a number of bus services, with the 219 running frequently very close by.
There is a bus stop immediately opposite the main entrance to the market.
For cyclists, we have secure bike storage at our base, as well as free onsite parking within the market.
This role is vital to the work of FareShare; ensuring that the food delivered to our warehouse is correctly sorted, labelled and organised into the orders placed by our charities and community groups.
The role is perfect for someone who is looking for a practical activity that includes interacting with members of the public; someone looking to gain employment experience in the food industry, warehousing and customer service, or someone just wanting to help others and tackle food waste.
WHAT WILL I BE DOING?
Assisting the charities and community initiatives we support with picking and packing their food order collections.
Ensuring food quality and safety by checking ‘use by’ and ‘best before’ dates.
Sorting and unpacking deliveries, categorising and recording food quantities.
Maintaining high standards of health and safety and food hygiene on our base.
Helping with other tasks identified by warehouse staff.
WHAT YOU CAN EXPECT FROM THE VOLUNTEER ROLE
· A variety of valuable transferable skills and experience to enhance your CV.
· Experience of working in a team.
· A reference after 2 months.
· Knowledge of the importance and benefits of addressing food surplus and recycling.
· Reimbursement of out-of-pocket expenses for travel and lunch, upon completion of a 4 hour shift.
TRAINING
This will be given at the induction part of the first ‘Taster’ session, as well as continuous on-the-job training, and e-learning.
For volunteers who have basic IT skills and attention to detail, there is opportunity for progression in the role to become involved in our admin processes. Volunteers also receive training on the use of our food database, which we use to process orders, take card payments and prepare bills.
OUR REQUIREMENTS
· Availability to commit to an agreed session/day.
· Good verbal communication skills, to assist customers and provide the best customer service.
· Reading and numeracy skills.
· Ability to work well as part of a team and complete tasks independently according to instruction.
· A positive, friendly and enthusiastic attitude towards working with diverse communities.
· Physical fitness, in order to be able to carry out tasks, including lifting and loading.
· Adaptability – managing surplus food can be unpredictable, so day-to-day tasks can vary.
You will be required to complete introductory 'taster' sessions before you are confirmed in the role.
GETTING TO US
We are just a 15 minute bus ride from Manchester Piccadilly, with our brand new base, Maynard House, located on New Smithfield Market, which is only a few yards off a main route into the city: Ashton Old Road.
The market site can be easily reached by a number of bus services, with the 219 running frequently very close by.
There is a bus stop immediately opposite the main entrance to the market.
For cyclists, we have secure bike storage at our base, as well as free onsite parking within the market.
Skills / qualities associated with the role: Numeracy and Finance, Customer Service, Practical Skills, Team Working, Written Communication Skills
Are volunteer expenses available?: Yes
Duration of role: Ongoing / Long term
Opportunity times: Monday AM, Monday PM, Tuesday AM, Tuesday PM, Wednesday AM, Wednesday PM, Thursday AM, Thursday PM, Friday AM, Friday PM
DBS required: Off
Can reasonable adjustments be made regarding additional needs?: Yes
Is this organisation part of the Sports Volunteering Scheme (SVS)?: No
Minimum hours commitment: 4
Location:
Maynard House, New Smithfield Market, Openshaw, M11 2JW
Manchester
M11 2JW